![]() ![]() We sincerely apologize for the inconvenience and frustration you encountered throughout the process of ordering the chandeliers from One Kings Lane. Thank you for sharing your feedback with us regarding your recent experience. Shop with Lumes for your lighting! Avoid being misled by Ones Kings Lane who clearly has poor relationships with the manufacturers they use, and do not care about servicing their customers or providing accurate information! I'll have them in a few days, with free shipping and 20% off. ![]() I hung up, a competitor who uses the exact same manufacturer called them and confirmed they had 43 of the items in stock. I called AGAIN and was told "the manufacturer is experiencing production delays, we will have an update in 2 - 3 weeks on the status." Their solution was for me to cancel the order, or wait an undefined amount of weeks for more information and a 10% discount. After escalating to management twice, I advocated for more information and they offered to "call the manufacturer and get back to me." They didn't get back to me. After no status updates on shipping, I had to call the service desk at least 4 times for boilerplate unhelpful updates. ![]() Waited 3 weeks for VERY expensive chandeliers. The fact that they have dedicated assistants ready to help find the items I need, and an increasing inventory of home decor stockpiled to choose from, makes OKL a one-stop resource for quality pieces that provide great value.Misleading company. is an invaluable resource in acquiring these pieces on time and within budget. But designer Jon Call reflects on the new mission, “One-of-a-kind pieces are truly what bring design projects to life. The brand won’t reveal the names of some of its early designer adopters. This new inventory approach has finally allowed us to start engaging with the trade in a more direct way.” “While we still filter in new product daily and do not have long inventory reserves on all of our product, we have evolved into a home decor destination that is a consistent and reliable resource for our customers. “Over the last few years, our focus has remained on the product and optimizing our assortment to be the best offering possible, and with that came more steady access to inventory,” says LaBarre. (Designers apply for access to the complimentary program.) The process runs between five days and two weeks, depending on the scope of the project. Designers also receive an automatic 10 percent discount off branded, vintage and exclusive furnishings, without a minimum purchase or volume requirement to shop the site’s inventory of 40,000 SKUs, with about 1,000 new items added weekly.Įxplains OKL Trade Specialist Jessica Smith: “I have deep product knowledge of everything on our site and can pinpoint what works best” for the designers, based on their submitted needs. The specialist gathers product-a virtual, personal sale-specifically for the designer’s project, from a single item (say, a Turkish rug) to an entire home. That business model made it challenging for us to work with the trade community, because the inventory we had available was changing constantly.” The new To The Trade initiative aims to address that.Īnother new initiative? The Studio, a brick-and-mortar resource located in San Francisco and New York that provides design services to shoppers.įirst, the nitty-gritty: What sets the program apart, says LaBarre, is the Trade Specialist, a team member who works one-on-one with designers to source items, match specifications and address product questions. Suki LaBarre, OKL Studio Director, explains, “We provided access to great home decor product, for a limited time only and at a discounted price. OKL began in 2009 as a pioneering get-it-while-it's-hot flash sale site, and while shoppers loved the concept (the company was valued at $900 million in 2014), it was not ideal for designers, who depend on consistent inventory. Launched just a few weeks ago, the brand’s trade program is designed to embody its evolving focus. ![]()
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